Kimberley Harris Phillips
Senior Mixed-Methods UX Researcher
Phone:
210-867-3080
Email:
A Bit About Me
I am a Sr UX Research professional with extensive expertise and a proven track record of driving product improvements from consumer-facing platforms to enterprise solutions. Proficient in mixed-methods research, quantitative and qualitative data analysis, and user-centered design principles, representing strategic assets for organizations seeking to elevate their user research capabilities. I am essential because I ensure products are built with genuine user needs at the center, rather than based solely on technical capabilities or business assumptions.
Understanding User Experience Research
UX Research is a specialized discipline that focuses on understanding user behaviors, needs, motivations, and pain points through systematic investigation. I serve as the bridge between users and product developing teams, translating human insights into actionable design and development decisions.
KEY METHODOLOGIES THAT I UTILIZE
1
QUANTITATIVE RESEARCH
Statistical analysis of user behavior through surveys, analytics, and experimental design.
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2
QUALITIATIVE RESEARCH
In-depth exploration of user experiences through interviews, observations and ethnographic studies.
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3
MIXED METHODS
Integration of both approaches to provide comprehensive user insights.
4
USABILITY TESTING
Systematic evaluation of product interfaces and interactions.
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5
USER JOURNEY MAPPING
Visualization of user experiences across touchpoints and time.
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