Finance Tools Survey: Mapping Sentiment Across Microsoft Core Systems
We analyzed user sentiment about internal finance tools to gauge overall satisfaction. Our study identified factors influencing sentiment, potential friction points, and the alignment of tools with specific tasks. This evaluation will guide investment prioritization based on task importance and user satisfaction.
Research Goals
Goals
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Assess overall satisfaction with critical finance tools
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Identify drivers of sentiment and friction
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Evaluate tool-task fit across workflows
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Prioritize investment based on task-criticality vs. satisfaction
Methods & Key Findings
Methodology
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Online survey over 2 months
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Participants: Active users (based on telemetry)
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Used opportunity scores to segment where investment would yield the highest gains
Key Findings
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Opportunity scores revealed clear improvement targets.
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NSAT stability confirmed year-over-year consistency
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Gaps in workflow-task alignment pointed to deeper ecosystem challenges
Strategic Impact
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Used to prioritize redesign of underperforming tools
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Supported funding decisions for internal finance experience transformation
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Informed executive conversations around AI integration and automation support