Microsoft Reporting Analytics (MSRA)
MSRA is a Microsoft-internal tool for surfacing analytics across finance operations. The team needed to:
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Evaluate satisfaction and adoption
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Surface usability and performance pain points
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Inform prioritization of feature enhancements
Methods & Key Findings
Methodology & Approach
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2-week survey (open + closed questions)
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Participants: FTEs + vendor employees across Finance & Sales
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Survey focused on function importance, usability, and issue tracking
Key Findings
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Top frustrations: Performance lags, insufficient support documentation, confusing UI
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Critical gaps: Users struggled with search/filter logic across datasets
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Prioritization Insight: 3 core functions were high-value but low-satisfaction → prime redesign targets
Strategic Impact
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Informed dashboard simplification roadmap
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Advocated for improved in-product documentation
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Helped restructure internal training materials
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Supported cross-functional tool alignment conversations