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Kimberley D. Harris Phillips,

Sr. Mixed-Methods UX Researcher

Microsoft Reporting Analytics (MSRA)

MSRA is a Microsoft-internal tool for surfacing analytics across finance operations. The team needed to:

Evaluate satisfaction and adoption
Surface usability and performance pain points
Inform prioritization of feature enhancements

Methods & Key Findings

Methodology & Approach

2-week survey (open + closed questions)
Participants: FTEs + vendor employees across Finance & Sales
Survey focused on function importance, usability, and issue tracking

Key Findings

Top frustrations: Performance lags, insufficient support documentation, confusing UI
Critical gaps: Users struggled with search/filter logic across datasets
Prioritization Insight: 3 core functions were high-value but low-satisfaction → prime redesign targets

Strategic Impact

Informed dashboard simplification roadmap
Advocated for improved in-product documentation
Helped restructure internal training materials
Supported cross-functional tool alignment conversations

Want Full Details?

For more insights, please get in touch with Kimberley: kdhp@kdhphillips.com

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